IT Support Engineer is responsible for coordination of IT helpdesk activities, monitoring of IT services requests, incidents and IT Asset management.

As IT Support Engineer you will be responsible for :-

  • An IT Support Engineer is responsible for the maintenance, awareness ITIL standards for the department processes.
  • Oversee daily volume of incidents, service requests generated; help prioritize incidents across to ensure timely resolution of issues with highest impact on user base.
  • Follow-up, coordinate with IT teams and update the status to the end users.
  • Proactively manage communications pertaining to technical support, operations, changes, outages, and issues to assigned client base in a timely, professional manner.
  • Regularly communicates service performance levels to key stakeholders.
  • Uses ITIL/IT Service Management best practices to identify and analyze patterns and trends from a variety of data sources.
  • Responsible for IT Asset movement and maintenance.
  • Assisting IT Management with Document Management requirements, as instructed.
  • Performing other IT-Based duties and participate in IT projects as instructed by IT Management.

Qualification & Experience:

  • Bachelor’s Degree in Information Technology or equivalent.
  • ITIL Foundations preferred with proven experience in IT environment.
  • Solid working knowledge of incident, change, release, configuration, asset management methodologies, concepts & related best practices required.
  • Understanding of IT infrastructure & applications architecture and layout required.


  • Knowledge of Servers Operating systems (Windows and Linux) and associated hardware/software
  • Knowledge of Database software and maintenance.
  • Knowledge of Structured Cabling and Network devices and their configuration
  • Knowledge of End User devices configuration and Technologies.

Interested applicant meeting the above requirements may apply to: